I not only go to the races, but I spend a considerable amount of money doing so. It is important to excel at the basics on race weekend. TMS fails in that aspect. Its great to hear that they have other revenue streams. I go there for the fall race weekend. Getting the tanks pumped in your motorhome should be easy, its not. Buying a bag of ice on the grounds when it is a 100 degrees for 4 days should be easy, its not.
I understand its not 1997 anymore, but when you have been doing something since 1997, you should have the basics sorted out. TMS does not. The opener at HMP for the new series ran out of a lot of stuff at the concessions stand, you expect that, they will figure it out and get it sorted out. There is no defending TMS these days for me. Its not called the Texas Convention Center, it is Texas Motor Speedway.