Hey Nick, I feel your friend's pain re: the GA experience at COTA. They are definitely not friendly to General Admission fans. However, it seems like someone gave him some bad info. GA is open all the way from where the tunnel crosses under the front straight up past turn 1, all the way down the east side of the track (T1-11), and around T11 to the premium RV lot. Then it picks up again at T16 & 17, then again at 18-20. It was probably a clueless or misinformed temp worker, as practically everyone you see on a race day there works for some temp agency. It's a rare thing to actually see someone who works for COTA. It's sad that they won't get better workers at the facility and educate them in a way that's helpful to the fan experience, but that's COTA for you.
I feel bad that his trip to COTA was ruined by that kind of bad service. We hear about things like this over and over and over again. People say we're anti-COTA, but we aren't. We want people to come here and have a good time in Austin and enjoy the racing at the track. We try to help people do that as much as we can, because COTA's certainly not going to do it.